Shipping policy
Shipping Policy
At Wise & Reckless, we are committed to delivering your order as quickly and safely as possible. Every order is carefully prepared to ensure you receive high-quality products.
Order Processing
Orders are processed within 2–5 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or major holidays.
During new product launches, sales, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Times
After your order has been processed, estimated delivery times are:
United States: 7-10 business days
International orders (if available): Delivery times vary by destination and customs processing.
Please note that shipping estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to update after the carrier receives your package.
Shipping Address
Please ensure your shipping address is accurate before completing your purchase. Wise & Reckless is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately. While we'll do our best to help, we cannot guarantee changes can be made after an order has begun processing.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, the carrier is responsible for delivery. Wise & Reckless is not responsible for packages that are lost, stolen, delayed, or damaged in transit. If your package is marked as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us and we'll do our best to help.
Incorrect or Damaged Items
If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review your claim and work toward a resolution.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through the Contact Us page on our website or by emailing the customer support email listed on our website.
Thank you for choosing Wise & Reckless. We appreciate your support and look forward to providing you with quality apparel and excellent service.